Xfinity’s the nation’s largest cable TV and internet service provider, but it also offers phone and home security packages. You can save money by bundling Xfinity’s services, and all your home services will be connected. The only TV providers that cover the entire US are DISH and DIRECTV, which are satellite services. But if you don’t want satellite TV service, Xfinity is your best bet. Largely based in the eastern and southern states, Xfinity manages to cover a decent part of the West. Xfinity’s TV service has popular channels and enough on-demand titles for you to host different binge-watching parties for all your old favorites or upcoming hits. With no contract requirement and a two-year price guarantee, this is a pretty sweet bundle. Most Xfinity Internet service is cable-based, so it’s available in over 40 states where you’ll find Xfinity TV service. Xfinity fiber internet is also rolling out coast-to-coast, but you’ll have to call Xfinity or check your zip code to find out if it’s available in your area. We recommend buying your own modem/router combo if you plan on being with Xfinity for more than a year. Most modem and gateways will work with other services if you decide to switch. Xfinity Internet service is fast enough to handle 4K streaming speeds, ranging from 15 Mbps up to 2,000 Mbps, or 2 gig speeds (available in select unspecified areas, and you’ll need to meet Xfinity’s requirements). The most common speed offered is 100 Mbps, and the 1 gig plan (technically a 940 Mbps download speed due to Ethernet limitations) is available in almost all areas now. However, Xfinity’s upload speeds fall behind its competitors for all plans except the Gigabit Extra plan. The cable internet plans range from 10 to 35 Mbps upload speeds. That’s a bummer if you upload large files like photo albums or HD videos. It’s not that Xfinity doesn’t want to give you fast upload speeds. . . it’s that the legacy equipment it uses can’t quite handle the speed unless Xfinity replaces the existing network, which would be expensive and time-consuming. Xfinity has unlimited data on all but the Connect and Connect More speed plans—which are 1,200 Mbps. If you go over that data cap, you’ll have to pay $50 for each 50 GB of data in the month. Most people won’t even get close to that cap, but for movie buffs and sitcom hoarders, those HD video files can add up. We recommend bundling the two together to save money and get access to the Xfinity Stream app, and unlock the X1 Cloud DVR’s full potential. It consistently updates and stores your DVR recordings and other data for recommendations. Also, you can use the X1’s voice remote to answer calls and set your alarm, among many other commands. Xfinity doesn’t use fiber TV just yet but has rolled out fiber internet to almost all areas it covers. There are multiple ways to contact Xfinity customer service, though, which helps if you’re like us and avoid phone calls at all costs. And you can schedule a callback if you’ don’t have time to wait for an agent.
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The television industry as a whole doesn’t do well with customers, and Xfinity is usually toward the bottom of the list. In our personal experience, Xfinity services mostly work as they should, and outages are typically fixed within a few hours. Since most customer problems arise from billing confusion, we recommend you always read over your initial charges and monthly bill, and clear up any details with an agent.
