Optus Mobile Review ALDI Mobile Review Amaysim Mobile Review Belong Mobile Review Circles.Life Review Vodafone Mobile Review Woolworths Mobile Review Felix Mobile Review Best iPhone Plans Best Family Mobile Plans Best Budget Smartphones Best Prepaid Plans Best SIM-Only Plans Best Plans For Kids And Teens Best Cheap Mobile Plans Telstra vs Optus Mobile Optus NBN Review Belong NBN Review Vodafone NBN Review Superloop NBN Review Aussie BB NBN Review iiNet NBN Review MyRepublic NBN Review TPG NBN Review Best NBN Satellite Plans Best NBN Alternatives Best NBN Providers Best Home Wireless Plans What is a Good NBN Speed? Test NBN Speed How to speed up your internet Optus vs Telstra Broadband ExpressVPN Review CyberGhost VPN Review NordVPN Review PureVPN Review Norton Secure VPN Review IPVanish VPN Review Windscribe VPN Review Hotspot Shield VPN Review Best cheap VPN services Best VPN for streaming Best VPNs for gaming What is a VPN? VPNs for ad-blocking Please note that while these troubleshooting steps are specific to Telstra NBN connections, a lot of the advice below is applicable to other forms of Telstra broadband internet. If it’s not quite up to speed, you might consider reviewing plans from other providers with comparable speeds. Here are some of the most cheap NBN plans with speeds of 50Mbps or more. First, check the dedicated Telstra outages page to check the Telstra service status. Bear in mind that just because there isn’t an outage reported, it doesn’t necessarily mean there isn’t an outage: it takes time and, sometimes, enough people reporting issues for an outage to show up on this page. It’s also worth checking NBN’s Network outages page for any current outages or upcoming maintenance. At this stage, if you are having Telstra internet problems and a network outage is reported on either of these pages, you have to wait for either Telstra or NBN to fix the issue. If no outages are reported and your internet still isn’t working, Telstra advises you to use its Smart Troubleshooting Tool for guided advice. You’ll need to use a Telstra ID to access this service, but it runs automated tests to help solve your problem. If the tests don’t work, using this tool puts you ahead of the queue for speaking to someone about additional troubleshooting steps. Alternatively, you can use the My Telstra app for assistance by selecting the ‘Get help’ tab, picking your Telstra service, then selecting the ‘Get help with an issue’ option. Just follow the prompts from there. There’s also a ‘Support’ tab on the Telstra 24x7 app. It’s worth flagging that you may be eligible for account credit if your Telstra service has been impacted by an outage or service disruption. But there’s still hope for your internet yet. An increasingly viable NBN alternative is 4G or 5G Home Wireless. These plans are more comparable to old mobile broadband plans, except with a lot more data (sometimes unlimited) at a more affordable price. Here’s a glance at some of the most cheap 4G and 5G Home Wireless plans on the market. Despite the name, this networking device is actually a modem-router (not to be confused with a standalone modem or standalone router), which means it handles both internet connectivity and networking around your home. You can use the Telstra Home Dashboard app to view connected devices, test your Wi-Fi coverage, set parental controls, connect guests, and run a speed test on your Telstra internet. Telstra advises that you leave the Telstra Smart Modem on at all times, partially because firmware updates are installed automatically. You can log in to the Telstra Smart Modem Gen 2 with a username and password which, by default, is ‘admin’ for the username and ‘Telstra’ for the password. Should you wish to tweak other settings like the Domain Name Server (DNS) settings, Telstra has a list of its state/territory-based DNS settings here. One of the best ways to determine the cause of your Telstra internet issues is to take a closer look at the Telstra Smart Modem lights. Here’s what each of the seven colour states of the front LED light means:
Green: Normal network activity. Blue: Mobile network activity (4G backup). White: Powered on and booting up. White (flashing): The firmware is automatically upgrading. Don’t power off if you see this. Orange: The Telstra Smart Modem has finished booting and is trying to connect. Alternatively, the NBN connection is lost and the Telstra Smart Modem is trying to connect to the Telstra 4G mobile network. Red: The NBN connection and Telstra 4G have failed to connect. Colour cycling: The Telstra Smart Modem has been factory reset.
For a red front LED light, contact Telstra technical support.
Green: Fixed or mobile internet is online. Orange: ADSL captive portal (for new user accounts). Red: PPP authentication failure (username/password error). Off: Fixed and mobile internet are offline.
For orange and red lights, ensure you have the correct username and password details entered into the Telstra Smart Modem. If the problem persists, contact Telstra technical support. If the Online light is off, also contact Telstra technical support.
Green: Either Ethernet is connected or digital subscriber line (DSL) is synced. Green (slow flash): DSL has started syncing. Green (fast flash): DSL is finishing syncing. Off: No NBN internet connection.
If this light is off, check the Telstra and NBN outages pages. If nothing is reported on the Telstra or NBN outages pages, and if the Telstra Smart Modem hasn’t switched over to 4G backup internet, contact Telstra technical support.
Green: Mobile internet is online. Off: Mobile internet is offline.
Note that off in this instance is only a sign of an issue if the Online light (above) isn’t on at all. If both Online and Mobile Mode lights are off, check the Telstra and NBN outages pages. If there’s no outage reported on either, contact Telstra technical support.
Green: Good signal strength. Orange: Okay signal strength. Red: Poor signal strength. Off: Telstra mobile network is unavailable.
A red light, in this instance, isn’t a sign of an issue; it indicates the Telstra mobile signal strength that’s being received by your Telstra Smart Modem. If the Mobile Signal and Online lights are both off, contact Telstra technical support. Power cycling is done by turning off the Connection Box power at the wall, waiting 20 seconds, then turning it back on. After one to two minutes, you should see a solid green light for Power, flashing green for Status, solid or flashing green for ODU, and either a red, amber or green light for Signal. If power cycling doesn’t fix your Telstra internet issues, contact Telstra technical support. Follow the steps above to power cycle the Connection Box. If the internet isn’t back after a couple of minutes, contact Telstra technical support. For additional troubleshooting steps, check out our comprehensive guide to determining the cause of your Telstra internet outage.
