Optus Mobile Review ALDI Mobile Review Amaysim Mobile Review Belong Mobile Review Circles.Life Review Vodafone Mobile Review Woolworths Mobile Review Felix Mobile Review Best iPhone Plans Best Family Mobile Plans Best Budget Smartphones Best Prepaid Plans Best SIM-Only Plans Best Plans For Kids And Teens Best Cheap Mobile Plans Telstra vs Optus Mobile Optus NBN Review Belong NBN Review Vodafone NBN Review Superloop NBN Review Aussie BB NBN Review iiNet NBN Review MyRepublic NBN Review TPG NBN Review Best NBN Satellite Plans Best NBN Alternatives Best NBN Providers Best Home Wireless Plans What is a Good NBN Speed? Test NBN Speed How to speed up your internet Optus vs Telstra Broadband ExpressVPN Review CyberGhost VPN Review NordVPN Review PureVPN Review Norton Secure VPN Review IPVanish VPN Review Windscribe VPN Review Hotspot Shield VPN Review Best cheap VPN services Best VPN for streaming Best VPNs for gaming What is a VPN? VPNs for ad-blocking The reality is that NBN outages will happen from time to time, so here’s what you need to know if you have a Telstra NBN outage. If one device on your home network is having issues connecting to the internet via Telstra NBN, you can identify this by testing on another device. Other device has no issues? The problem is likely with the first device. It’s a similar story if an online site or service isn’t working; if other sites and services do work as normal, the issue is likely with that specific site or service. Troubleshooting the three types of network—local network, NBN or Telstra network—is a little trickier as a problem with one will look the same as a problem with another: namely, none of the devices on your home network will be able to connect to online sites or services. While there isn’t a dedicated Telstra outage map, you should now see a notification as to whether there’s a Telstra network outage in your area. There is a catch here, though: if you’re among the first people to notice an outage, it may not yet be widespread enough for Telstra to inform you differently on this page. This page also tells you of potential upcoming outages in your area, which should also offer a date range and approximate times. Get in touch with Telstra tech support if you have any questions. If your internet is down because of an NBN outage, you can visit the dedicated NBN outages page for more information. Punch in your address, confirm it from the drop-down selection, then click the ‘Check address’ button for more information. The results page will tell you whether there’s an outage detected as well as list any planned outages for the next 10 days. It’s worth noting that routine network maintenance, either on the NBN or Telstra networks, tends to occur in the wee hours of the morning to minimise the impact on most homes. Power cycling is a fancy term for turning your networking equipment off and on again, but wait at least 30 seconds per device. For multiple bits of networking gear, power off everything then start powering on devices from outside in: that is, modem, router, WiFi extender, mesh WiFi system and/or network switch. Telstra NBN support in particular will be able to better assist customers who use the Telstra Smart Modem provided at sign-up. If your Telstra internet isn’t working afterwards, get in touch with Telstra tech support. It’s also worth paying attention to the lights on your networking gear, where red lights or no lights on critical indicators such as internet, WAN or DSL mean that an outage may be outside of your network. Anecdotally, as someone who used to be a Telstra internet customer, I was often among the first to report an outage, which meant that the tech support people couldn’t yet see an outage on their end as either not enough people had reported having an issue or it otherwise hadn’t been properly identified. So if you feel you’ve identified an issue that’s not your home network and not reported on the NBN outages page, keep checking with the Telstra outages page above because it shouldn’t take too long to appear if there is an outage in your area.
