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VPNs for ad-blocking For years, iiNet was known as the Australian ISP with kooky ads, competitive month-to-month plans and outstanding customer service. Which is why TPG bought the telco for a cool $1.56 billion in 2015. Compared to the likes of Telstra and Optus, iiNet offers comparable NBN speeds (and perks like Fetch TV) for far less, thanks to their satellite services and high-speed NBN alternatives. Since TPG took over, iiNet has experienced a serious speed improvement since the ACCC started tracking NBN providers in Australia. However, with their focus now shifting towards value over customer service, consumer satisfaction has taken a decent dip. If you like your NBN plans with a perk, you can also opt for the same plan, but bundled with a Fetch TV Bundle. It’s the same cost as the iiNet Liimitless no-contract plan, but you will need for fork out $69.99 as an upfront cost which includes the $59.99 Fetch Mini Set-up fee + $10 delivery fee. Get more details in our Fetch TV Bundle section below. Not sure this is the right TV bundle for you? Learn more about the best TV and internet bundles in our best picks roundup. For those that aren’t keen on getting Fetch TV and prefer a no lock-in contract, you could alternatively opt for the iiNet NBN50 Limitless no-contract plan for $74.99 a month. For those willing to fork up a little more and who aren’t fussed about committing to a 24-month contract, you might also want to think about Telstra’s TV + Unlimited Data (NBN) plan. For $99 per month, on top of all the inclusions with its Unlimited Data (NBN) Plan, you’ll also receive a new Telstra TV with Telstra TV Box Office. That said, NBN 250 is more than enough (hell, even NBN 50 suits most people), and there are plenty of great options out there. Our pick for best price-performance ratio is Tangerine’s XXXL Speed Boost UNLIMITED plan. Check out more of the fastest NBN plans below. Netflix’s ISP speed ranking places iiNet as your next best bet for streaming Brooklyn Nine-Nine after Telstra, Optus and Aussie Broadband - the latter narrowly ranked ahead of iiNet by 0.02 Mbps. On average, iiNet NBN streams Netflix at 4.52 Mbps. To compare, Telstra, in first place, clocked in at 4.72 Mbps. Alternatively, you might want to consider SkyMesh’s NBN-SB-65-125 Sky Muster plan offering 200GB at standard Satellite NBN evening speed for $54.95 per month. Activ8me’s Sky Muster 150GB Standard could be another good option for those on a budget. You’ll get 150GB at basic evening satellite speed for $34.95 per month. See more Satellite NBN plans below. Fetch’s hardware is plug-and-play and requires no set-up on iiNet’s end. This set-up fee for each is also conveniently priced accordingly with the outright RRP. The Mini will cost you $59.99 to set up and the Mighty will cost you $399.99. An odd bit of tomfoolery on iiNet’s behalf. All that’s on top of the $10 delivery fee (and the $5 per month you pay to bundle Fetch, currently waived in their Fetch TV Bundle Deal) plus whatever channel packs you decide to tack on. We asked iiNet’s customer service to explain what the set-up fee covered. The rep claimed that the $59.99/$399.99 charge was to cover iiNet’s part in “preconfiguring” the hardware. Also, while you technically own the Fetch box once you’ve forked out for it, the box will be forever locked to iiNet, rendering it totally useless if you ever switch providers. Here are all of iiNet’s Fetch TV NBN bundle plans. Fetch’s affordable hardware comes in two variants, the Fetch Mini and the Fetch Mighty. The Mini is a slim set-top box with pause and rewind features for live TV and support for 1080p HD streaming, where the Mighty is a more robust box with 1 TB of onboard storage, 4 TV tuners and support for 4K/UHD streaming. Both boxes include 30 pre-selected movie rentals per month, access to digital movie and TV show purchases and support for Netflix, Stan, hayu, YouTube and more. Fetch has four channel packs available for purchase: Kids, Knowledge, Vibe and Variety. Each will cost you an additional $6 per month on top of your monthly iiNet bill. If you want to save yourself $4 per month, the Ultimate pack gives you all four packs for $20 per month. There are also a few special interest channels, such as Optus Sport, beIN Sports and… Horse and Country? And a few international channel packs, including the Taj Mahal, Chinese and Pinoy and packs. Special interest and world channel packs all come at a premium, ranging from $9.95 to $19.99 per month. The majority of iiNet connections don’t qualify for Freezone anymore, with the exception of OptiComm FTTH connections in Victoria and South Brisbane (and a long list of Grandfathered plans). To top it off, the Freezone website doesn’t look like it has seen any action in years. Most of the section tabs don’t hold any content and none of the apparently “live” broadcasts, like Kitty Cam, redirect to anything. It’s the internet equivalent of a burnt out Torana on the side of the road. I was an iiNet customer during the acquisition and distinctly recall the change in tone and treatment from what I once considered one of the best customer service experiences I’d ever had (and I was an Optus employee to boot). Overall, old iiNet just ain’t what it used to be. Which is a shame because I’d really like to see the iiNet guy continue to crush it. If you value customer service over price or are just trying to recapture some of that old iiNet magic, we’d recommend a provider like Mate Broadband or Aussie Broadband for outstanding customer service and transparency. If the result is below what you’re paying for, there are a few common causes and solutions. The ACCC broadband performance data suggests iiNet users can expect around 84.5% of their maximum NBN speed in busy hours and around 78.6% of their maximum NBN speed in iiNet’s busiest hour for traffic. If it’s well below that percentage or you’re browsing outside busy hours, we’d recommend running through some basic troubleshooting (like power cycling your modem) before getting in touch with iiNet’s tech support team.
