Spectrum TV and Spectrum Internet customers have several options for reaching the company, which we’ll outline here. We’ll also give you some simple troubleshooting tips for when your service is acting up. These are the easiest ways to contact Spectrum customer support:
24/7 online chat Call 1-833-267-6094 Use the Internet support page or TV support page Go to a Spectrum store in person Use the Twitter handle @spectrumhelps
The easiest ways for Spectrum customers to reach a human customer service agent are through the phone or online chat options listed above. You will have to go through some automated questions before a live agent gets on. But that part will go pretty quickly as long as you have your account number and other important information available beforehand. You can reset your Spectrum receiver using the Spectrum TV app by following these steps. If those two simple fixes aren’t working, then check out the tips in our Spectrum TV troubleshooting guide or contact Spectrum directly. The first thing you should do when experiencing internet issues with Spectrum internet is check for an outage. You can see if there’s a network-wide problem in your area using Spectrum’s website. If there’s no outage, try some of the tips outlined below. Oftentimes, our own computers, smart TVs, or other devices are actually the source of slow internet. Firewalls, VPNs, file-sharing programs, and malware can all affect your internet speeds. Try turning these programs off and see if that helps. Using an old modem or router then it may also be slowing you down. Check out our list of the best Spectrum modems and routers for upgrade ideas. If you’re still having issues, contact Spectrum. The company can sometimes boost your speeds remotely or help you upgrade to a faster plan. Hopefully one of these tips helped you get back online. If not, check out our Spectrum internet troubleshooting page for more troubleshooting ideas. If you’re stuck in the installation stage we also have a helpful guide on how to do it yourself. Wondering how to use Spectrum Wi-Fi Hotspots? We have a guide for that too! In the most recent Telecommunications Report from the American Customer Index,1 Spectrum ranked 6th place for its internet service and 5th place for its TV service. In both categories, it ranked behind other major players, like AT&T and Verizon. Charter Spectrum got a score of 64/100 in the TV category and 63/100 in the internet category.
