TELUS offers a wider variety of security plans, better equipment, and bundling discounts. Hopefully this simplifies things for you, but if you want more details, read on to find out why TELUS beats out Rogers for home security services in Canada. If you can splurge a little, we recommend actually going for the top-tier Control + Video plan that comes with everything. If you already use TELUS for your internet, TV, or telephone service, you can bundle your security plan with everything else and get a 30% discount on your monthly price. Now let’s compare Rogers security plans: The self-monitoring plan from Rogers will cost you $19.99/mo, whereas a similar plan from TELUS only costs $15/mo. Basically at every turn, TELUS beats out Roger’s security plans from a price and value perspective. If most of the devices in your home are synced with some kind of smart home integration, assume that Rogers home security devices won’t properly sync. Expect the opposite with TELUS equipment. In fact, if you peruse the community forums on Rogers website, you’ll see a lot of responses like this one about smart home integration:
“I wish I could rate 0. Rogers is the worst! If you’re thinking about switching to Rogers don’t!!! I waited on the line for 3 hours to speak to someone before being transferred from department to department for the retention “specialist” to hang up on me while I asked for my service to be disconnected.”
“I would give zero stars if I could. This company knows nothing about customer frustrations and customer support. It all starts with just trying to get someone on the phone. What gives with a 2 hour wait? Then promises are made to call back if they lose connection…NOT! Even customer relations doesn’t get issues resolved . What a bad outfit. Need to find a new all in one provider. If you have a choice, stay away from Rogers Communications.
“If I could give zero stars I would. Horrible customer service, wait on hold forever, and are forced to call annually to renegotiate pricing in order to avoid being screwed. I would pay any amount of money to not deal with Rogers ever again.”
Yikes. To be fair, TELUS has its own fair share of negative reviews, but they’re not nearly as common as what you’d find from Rogers. Here’s a fairly leveled review from a TELUS customer about their experience with customer service:
“We signed up for Telus PureFibre to be installed in our home due a year ago. The contractors who did the work made a mess of the yard and we had to petition Telus to repair the damage. This process was a long one, but was elevated thanks to a conscientious call centre person and the supervisor who took it on. Polar Communications Inc took over and the job was done well. We’re satisfied, and will soon change from Shaw to Telus to be our phone, TV and internet provider.”
After having been on the phone with both providers myself, I can say that the experience with TELUS was superior. I waited about 30 minutes to get on the phone with an actual person from Rogers, and the wait was about half that with TELUS. Long story short, if you’re in Canada and want a security system, you should just get with TELUS until Rogers ups the ante. When possible, we test the systems we review to give us hands-on experience. We review home security systems based on their own merit, but also contrast and compare them to other systems in the marketplace.
