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Fibre-to-the-Premises Hybrid Fibre Coaxial Fibre-to-the-Curb Fibre-to-the-Node Fibre-to-the-Building Fixed Wireless
You can also find dedicated written guides for all of these NBN connection technologies here. If there is an outage, click on the ‘Reported Issue’ link next to the corresponding type of TPG internet connection you have (NBN or otherwise). This will let you filter through current outages, outages in the last 24 hours, and planned maintenance (which will likely lead to a future outage). You may have to scroll to find an outage that’s affecting your area. If there is a recorded outage, it will give you information on when it started and its estimated restoration time and date. TPG colour codes its outages in terms of severity:
Red = Critical Blue = Major Yellow = Intermittent Green = Scheduled or planned maintenance
You want to check out the lights first. Depending on your NBN connection type – you can find out what you have by punching in your address on the NBN homepage – you may need to pay attention to the DSL light (Fibre-to-the-Curb, Fibre-to-the-Basement and Fibre-to-the-Node) and the internet light. Otherwise, the internet light should be green. In general, red lights or no lights is a bad thing, and you should call TPG on 13 14 23 if you experience them. If it’s not, power cycle by powering it off for one minute (push the power button or disconnect the power cable), then power it back on. If this doesn’t fix your internet issues, call TPG on 13 14 23. They’ll likely ask you to connect a computer directly to your modem-router with an Ethernet cable so, if possible, do this before contacting them. These steps should still work if you have an active wireless connection to your TPG modem-router, but a wired Ethernet connection is faster, more reliable and isn’t reliant on active WiFi connectivity. Realistically, you really should only be dealing with one of five potential NBN modem-routers from TPG:
TP-Link C120 TP-Link VR1600v Netcomm NF7 Netcomm NF12 Huawei HG659
